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Ogdensburg coffee chain opens with success

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Tim Hortons Cafe and Bake Shop, 1111 Champlain St., opened Monday to long lines and tall orders.

“It was a big success,” Manager Clare M. Sheehan said Tuesday. “Customers and our employees are ecstatic about the lines so far. Our drive-thru went a little slower. But I don’t think many people knew we had one.”

Located in the Parkway Express convenience store building, the restaurant offers specialty coffee, pastries and donuts. Business was steady Monday and Tuesday as people waited to purchase popular holiday-themed treats such as double chocolate mint doughnuts and candy cane hot chocolate.

Founded in 1964 by Canadian hockey player Tim Horton and a partner, it is Canada’s largest fast food restaurant chain. There are 3,326 Tim Horton’s restaurants in Canada. About 50 percent of the Ogdensburg franchise’s customers are Canadian, Ms. Sheehan said.

“Because of our location, we get a lot of traffic from travellers,” said Ms. Sheehan. “We’re the first and last stop before they cross the border.”

The store currently employs 30. But that number could increase if business increases, Ms. Sheehan said. Corporate staff is on hand training employees this week.

“People don’t mind waiting an extra minute or two,” said Ms. Sheehan. “Everyone is just very excited to see it open.”

Supervisor Lilliane D. Brassard said she and staff are ecstatic about the warm reception the restaurant has received.

“I love it,” said Ms. Brassard as she poured coffee for a customer. “We needed something like this in Ogdensburg. It’s a really positive thing for the community.”

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